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Terms and Conditions

Once you have placed an order on the My Secret Friend website you will receive an acknowledgement email to confirm your payment reference number.

Please note your order will only be delivered once payment and delivery details have been approved.

Delivery Charges

Orders placed before 1.00 pm on a working day (excluding Bank Holidays) should ship the same day.

Deliveries to UK addresses should arrive within 1-2 days.  Bulk or high value items may be shipped via courier – this may take 2-3 days.

The delivery cost for your order will be clearly displayed when you enter your address details in the checkout process.  Our delivery charges for products ordered from this website are as follows:-

Order Value                           UK

£0.00 - £10.00                         0.95
£10.01 - £20.00                       £1.50
£21.01 - £30.00                       £2.95
£30.01 - £50.00                       £0.00
£50.01 - £150.00                     £0.00
£150.01 - £250.00                   £0.00

If you have any queries regarding your delivery or non-delivery, you can email us; Sharon@mysecretfriend.co.uk or phone us on 07906 576 554.

Our lines are open Monday to Friday from 9.00 am to 5.00 pm, except Bank holidays and Public holidays.


My Secret Friend is committed to ensuring the highest level of service.  Whilst hoping you are delighted with your order, if you are not completely satisfied with your goods we will gladly offer you a full refund.  We must however stress that in order to receive a refund, the product should be returned in perfect condition and in it’s original packaging along with your Order Reference Number.

All returns requests are required to be initiated within 7 days of receipt of your order.

Returns address:
My Secret Friend Mail Order, 15 Wyndham Road, London E6 1AU

We recommend that you obtain proof of posting.


We strive to arrange a refund for you within 14 days of the date of receipt of your returned item(s).  All correctly returned products will be credited to the original purchaser’s credit card.

Faulty Goods

My Secret Friend prides itself on outstanding quality.  If you suspect for some reason that you have received a product with a flaw or in anyway damaged, please return your product to us, free of charge where we will refund your card with the full amount paid.  We will also refund your postage charges.

Your obligations and Conduct

Certain uses of this website are prohibited and will amount to a misuse of our systems and the website. You accept that you are solely responsible for ensuring that your computer system meets all relevant technical specification necessary to use this website and that your computer system is compatible with this website. You must not misuse our system or this website.  In particular, you must not hack into, circumvent security or otherwise disrupt the operation of our system or this website.

Barring from this site

We reserve the right to bar users from this website, on a permanent or temporary basis at our sole discretion.  Any such user will be notified and must not then attempt to use this website under any other name or through any other user.


Whilst we endeavour to ensure that any material available for downloading from this website is not contaminated in any way, we do not warrant that such material will be free from infection, viruses and/or similar code.

Due to the nature of the software and the internet, we do not warrant that your access to, or the running of this website will be uninterrupted or error free.  We shall not be liable if we cannot process your details due to circumstances beyond our reasonable control.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without My Secret Friend’s prior written consent.


We do not accept any liability for loss of your password or account ID caused by a breakdown, error, loss of power or otherwise caused by or to your computer system.

Legal Jurisdiction

English law shall apply to these terms.  You irrevocably agree that the courts of England will have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms and for those purposes irrevocably submit all disputes to the exclusive jurisdiction of the English courts.

All notices shall be given to us, by email using the form found here to you, by email to the email address that you provide to us at the point of your enquiry.  All notices sent by email will deem to have been received on receipt (or, when received on a UK national holiday or on a Saturday, the next working day following the day of receipt). These terms are the whole agreement between you and us.  You acknowledge that you have not entered into this agreement in reliance on any warranty or representation made by us (unless made fraudulently).  If a court decides that any part of these Terms cannot be enforced, that particular part of these terms will not apply, but the rest of these terms will.  A waiver by a part of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions.  Failure or delay in exercising any right under these Terms shall not prevent the exercise of that or any other right.  You may not assign or transfer any benefit, interest or obligation under these Terms.
Links We Love

At My Secret Friend, we'll be looking out for new websites that complement the information in our diaries, to make your life even easier to manage. New ideas are being broadcast all the time and we want you to benefit from them.

Our Ladies Diary is more than a diary. It's your personal trainer and food nutritionist.
It's your financial adviser. It is your 3-in-1 life planner and manager. It helps you
to manage your life, giving you more time to do the things that you enjoy, and live a
fulfilled life. It is also beautifully typeset and printed in the UK.

15 Wyndham Road, East Ham, London,E6 1AU  |  Phone: 07906 576 554 | Email: sharon@mysecretfriend.co.uk